Canada News Centre2026-08-20T07:28:50-04:00https://www.canada.ca/en/news.htmlhttps://www.canada.ca/etc/designs/canada/wet-boew/assets/wmms-blk.svghttps://www.canada.ca/en/taxpayers-ombudsperson/news/2026/08/taxpayers-ombudsperson-wants-your-feedback-on-t1-adjustment-delays-and-complaint-options-at-the-canada-revenue-agency.html

OTTAWA, August 20, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, is seeking your input related to Canada Revenue Agency (CRA) delays in processing complex T1 adjustment requests and the options available to resolve complaints at the CRA. You are invited to complete an anonymous online questionnaire to help us better understand the public’s experiences related to these areas.

Office of the Taxpayers' Ombudsperson2026-08-20T10:00:21-04:00https://www.canada.ca/en/revenue-agency/news/2026/07/the-canada-child-benefit-payments-increasing-in-2026-2027-nearly-81000-families-in-new-brunswick-benefiting-from-more-generous-payments-starting-th.html

The Government of Canada is lowering costs for families by strengthening the Canada Child Benefit (CCB).

Canada Revenue Agency2026-07-16T17:21:09-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/06/taxpayers-ombudspersons-20252026-annual-report-highlights-surge-in-complaints-and-seven-recommendations-to-the-canada-revenue-agency-for-service-im.html

OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).

Office of the Taxpayers' Ombudsperson2026-06-16T09:30:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/06/taxpayers-ombudsperson-announces-examination-into-canada-revenue-agency-delays-in-processing-complex-t1-adjustment-requests.html

OTTAWA, June 11, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex.

Office of the Taxpayers' Ombudsperson2026-06-11T10:00:07-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/06/taxpayers-ombudsperson-to-launch-systemic-examination.html

June 10, 2026, OTTAWA, ON – On June 11, 2026, at 10:00 a.m., Canada’s Taxpayer’s Ombudsperson, Mr. François Boileau, will launch a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex. Mr. Boileau will be available to answer questions following the publication of the press release.

Office of the Taxpayers' Ombudsperson2026-06-10T10:30:42-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/06/taxpayers-ombudsperson-announces-examination-into-options-available-to-resolve-complaints-at-the-canada-revenue-agency.html

OTTAWA, June 2, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into the options available to taxpayers who experience issues with the Canada Revenue Agency (CRA). Specifically, the Office of the Taxpayers’ Ombudsperson (OTO) will look into what options are available and whether the processes are fair and efficient.

Office of the Taxpayers' Ombudsperson2026-06-02T10:00:38-04:00https://www.canada.ca/en/revenue-agency/news/2026/05/canadians-experience-improved-service-delivery-and-responsiveness-from-the-cra-this-tax-season.html

As the April 30 tax filing deadline has passed, the Canada Revenue Agency (CRA) is pleased to report on the 2026 tax season. During this period, more than 28.5 million tax returns were filed, 95.6% of them online.

Canada Revenue Agency2026-05-06T16:49:58-04:00https://www.canada.ca/en/revenue-agency/news/2026/04/canada-groceries-and-essentials-benefit-one-time-top-up-payment-to-make-groceries-and-other-essentials-more-affordable-is-coming-june-5.html

Today, the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions) announced that eligible Canadians will receive a one-time GST/HST credit top-up on June 5, 2026.

Canada Revenue Agency2026-04-17T10:00:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/04/taxpayers-ombudsperson-asks-canada-revenue-agency-to-strengthen-its-online-resources-to-improve-taxpayer-experience.html

OTTAWA, April 9, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has requested that the Canada Revenue Agency (CRA) make improvements to its online resources to help reduce the number of calls to its contact centres.

Office of the Taxpayers' Ombudsperson2026-04-09T11:30:35-04:00https://www.canada.ca/en/revenue-agency/news/2026/02/the-minister-of-finance-and-national-revenue-and-the-secretary-of-state-canada-revenue-agency-and-financial-institutions-mark-the-launch-of-the-202.html

Tax season has officially started, and as of today, Canadians can begin to file their 2025 income tax and benefit return online.

Canada Revenue Agency2026-02-23T10:20:13-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/02/statement-from-taxpayers-ombudsperson-about-upcoming-tax-filing-season.html

OTTAWA, February 19, 2026 – Tax season officially launches next week. For many taxpayers, this may be the only time of year when they interact with the Canada Revenue Agency (CRA). It is therefore important for the CRA to respond to enquiries in a timely manner to make sure it meets taxpayers’ expectations.

Office of the Taxpayers' Ombudsperson2026-02-19T10:35:22-05:00https://www.canada.ca/en/revenue-agency/news/2026/02/update-on-contact-centres-for-the-2026-tax-filing-season-ensuring-canadians-receive-the-support-they-need.html

The Canada Revenue Agency (CRA) is committed to serve Canadians by providing accurate, reliable, and timely services. We believe in the importance of delivering clear, responsive, and effective support when Canadians reach out for assistance, and we continue to take meaningful steps to improve the service experience.

Canada Revenue Agency2026-02-12T10:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2026/02/statement-from-taxpayers-ombudsperson-about-the-renewal-of-grant-program-for-free-tax-clinics.html

I was pleased to see the announcement from the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), that the Grant program for the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec has been extended for another three years.

Office of the Taxpayers' Ombudsperson2026-02-05T12:00:18-05:00https://www.canada.ca/en/revenue-agency/news/2026/02/secretary-of-state-long-announces-renewed-funding-for-tax-clinics-for-the-55th-anniversary-of-the-cvitp.html

Today, the Honourable Wayne Long, Secretary of State for the Canada Revenue Agency and Financial Institutions, announced the renewal of the Community Volunteer Income Tax Program (CVITP) Grant for the next three years.

Canada Revenue Agency2026-02-03T12:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/12/statement-from-the-taxpayers-ombudsperson-about-the-end-of-the-canada-revenue-agencys-100-day-service-improvement-plan.html

Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays.

Office of the Taxpayers' Ombudsperson2025-12-11T09:30:05-05:00https://www.canada.ca/en/revenue-agency/news/2025/12/cra-responsiveness-doubled-as-the-100-day-service-improvement-plan-reaches-completion.html

Since launching the 100-day Service Improvement Plan earlier this year, the Canada Revenue Agency (CRA) has made considerable and marked progress in reducing client wait times, improving service standards, and scaling up new technologies into its processes—all while improving user-friendly services.

Canada Revenue Agency2025-12-11T05:00:00-05:00https://www.canada.ca/en/revenue-agency/news/2025/12/cra-strengthens-compliance-in-trucking-sector-by-lifting-the-moratorium-on-t4a-penalties.html

Trucking is vital to connecting Canada’s vast and expansive territory and bridging our united economies.

Canada Revenue Agency2025-12-04T12:00:00-05:00https://www.canada.ca/en/revenue-agency/news/2025/11/contact-centre-accuracy-and-service-representatives-training.html

Canadians expect and deserve timely, reliable, and accurate service from the Canada Revenue Agency (CRA). Supporting Canadians is a responsibility we take seriously.

Canada Revenue Agency2025-11-18T15:20:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/10/statement-from-the-taxpayers-ombudsperson-about-the-canada-revenue-agencys-progress-halfway-through-its-100-day-service-improvement-plan.html

Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue. Yesterday marked the halfway point for this plan, and that same day the Office of the Auditor General released its report on the CRA’s contact centres.

Office of the Taxpayers' Ombudsperson2025-10-22T13:20:38-04:00https://www.canada.ca/en/revenue-agency/news/2025/10/the-minister-of-finance-and-national-revenue-and-the-secretary-of-state-canada-revenue-agency-and-financial-institutions-respond-to-the-auditor-gen.html

Canadians deserve timely, reliable, and accurate service from the CRA, and that’s why we thank the Auditor General and their office for their important work on this report.

Canada Revenue Agency2025-10-21T14:01:00-04:00https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html

As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress.

Canada Revenue Agency2025-10-20T09:20:00-04:00https://www.canada.ca/en/revenue-agency/news/2025/09/an-update-on-canada-revenue-agencys-100-day-service-improvement-plan.html

The Canada Revenue Agency (CRA) is taking actions to resolve recent service issues.

Canada Revenue Agency2025-09-19T16:51:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/09/statement-from-francois-boileau-taxpayers-ombudsperson-on-the-extension-of-his-term.html

I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.

Office of the Taxpayers' Ombudsperson2025-09-16T13:05:17-04:00https://www.canada.ca/en/revenue-agency/news/2025/09/the-minister-of-national-revenue-announces-the-extension-of-the-appointment-of-the-taxpayers-ombudsperson.html

Today, the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, announced the extension of the tenure of the Taxpayers’ Ombudsperson, Mr. François Boileau.

Canada Revenue Agency2025-09-16T13:00:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/09/statement-from-the-taxpayers-ombudsperson-about-100-day-plan-to-strengthen-service-at-the-canada-revenue-agency.html

OTTAWA, September 3, 2025 – I was pleased to learn about the recent request from the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, and the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), to the Canada Revenue Agency (CRA). The Minister and the Secretary of State have asked the CRA to implement a 100-day plan to strengthen its services, reduce delays, and improve accessibility for taxpayers.

Office of the Taxpayers' Ombudsperson2025-09-03T09:35:00-04:00https://www.canada.ca/en/revenue-agency/news/2025/08/tax-season-may-be-over-but-protecting-your-information-is-a-year-round-priority.html

Tax-filing season may be over, but protecting Canadians’ information remains a year round priority.

Canada Revenue Agency2025-08-05T09:00:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/06/taxpayers-ombudsperson-releases-his-fifth-and-final-annual-report.html

Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, Clearing the Path, which was tabled today in the House of Commons. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2024, and March 31, 2025. It includes two recommendations to the Minister of Finance and National Revenue and the Chair of the CRA’s Board of Management to improve the CRA’s service to Canadians.

Office of the Taxpayers' Ombudsperson2025-06-20T07:38:59-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/05/statement-from-the-taxpayers-ombudsperson-congratulating-the-new-minister-of-finance-and-national-revenue.html

I would like to congratulate the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, on his added responsibilities in Cabinet.I look forward to working with Mr. Champagne to improve services at the Canada Revenue Agency (CRA). The CRA has the dual responsibility of administering tax legislation and distributing benefit payments to those who need them most. I trust that he will give both aspects of this role the attention they require.

Office of the Taxpayers' Ombudsperson2025-05-14T14:30:58-04:00https://www.canada.ca/en/department-finance/news/2025/05/government-of-canada-delivering-middle-class-tax-cut.html

Last month, Canadians called for a serious plan for change to address the rising cost of living that has eroded Canadians’ quality of life. Change that puts more money in the pockets of Canadians. Change that builds a more affordable Canada.

Department of Finance Canada2025-05-14T13:42:44-04:00https://www.canada.ca/en/revenue-agency/news/2025/03/strengthening-compliance-in-the-trucking-industry-cra-and-labour-program-sign-information-sharing-arrangement.html

The Honourable Élisabeth Brière, Minister of National Revenue and the Honorable Steven MacKinnon, Minister of Employment, Workforce Development and Labour, today issued the following statement regarding the establishment of a data-sharing arrangement between the Canada Revenue Agency (CRA) and the Labour Program at Employment and Social Development Canada (ESDC).

Canada Revenue Agency2025-03-07T09:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/03/taxpayers-ombudsperson-makes-five-recommendations-after-reviewing-canada-revenue-agencys-administration-of-2023-bare-trust-filing-requirements.html

Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 filing requirements for bare trusts.

Office of the Taxpayers' Ombudsperson2025-03-05T11:00:00-05:00https://www.canada.ca/en/revenue-agency/news/2025/03/cra-disability-advisory-committee-submits-18-recommendations-in-its-fifth-annual-report.html

The Canada Revenue Agency’s (CRA) Disability Advisory Committee (DAC) released its 2024 annual report today.

Canada Revenue Agency2025-03-05T09:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2025/02/statement-from-the-taxpayers-ombudsperson-about-the-launch-of-the-2025-tax-season.html

It’s that time of year again! The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order to file their 2024 income tax and benefit returns.

Office of the Taxpayers' Ombudsperson2025-02-26T10:30:13-05:00https://www.canada.ca/en/revenue-agency/news/2025/02/tax-season-starts-today-file-your-2024-income-tax-and-benefit-return-to-get-the-benefits-and-credits-you-may-be-eligible-for.html

Today, you can start filing your 2024 income tax return online.

Canada Revenue Agency2025-02-24T09:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/12/statement-from-the-taxpayers-ombudsperson-welcoming-the-new-minister-of-national-revenue.html

I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career.

Office of the Taxpayers' Ombudsperson2024-12-20T14:30:40-05:00https://www.canada.ca/en/economic-development-quebec-regions/news/2024/11/media-advisory--minister-soraya-martinez-ferrada-to-announce-tax-break-for-all-canadians0.html

The Honourable Soraya Martinez Ferrada, Member of Parliament for Hochelaga, Minister of Tourism and Minister responsible for CED, will make an announcement that will put more money in your pockets, so you can buy the things you need and save for the things you want.

Canada Economic Development for Quebec Regions2024-11-22T08:06:33-05:00https://www.canada.ca/en/revenue-agency/news/2024/11/the-canada-revenue-agency-cra-has-zero-tolerance-for-fraud.html

Whether it be a threat from external bad actors, or taxpayers willfully submitting fraudulent returns, the CRA is standing on guard.

Canada Revenue Agency2024-11-05T18:42:17-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/10/taxpayers-ombudsperson-is-pleased-that-the-canada-revenue-agency-is-exempting-bare-trustees-from-the-2024-filing-requirement.html

The Taxpayers’ Ombudsperson, Mr. François Boileau, is pleased that the Canada Revenue Agency (CRA) has proactively waived the 2024 filing requirement for bare trusts, unless it makes a direct request.

Office of the Taxpayers' Ombudsperson2024-10-30T15:00:00-04:00https://www.canada.ca/en/revenue-agency/news/2024/10/j5-countries-host-fourth-global-financial-institutions-partnership-summit.html

The Joint Chiefs of Global Tax Enforcement (J5) welcomed financial institutions, banking associations, Financial Intelligence Unit (FIU) representatives and other partners at the fourth Global Financial Institutions Partnership (GFIP) Summit to discuss effective practices in combating tax and financial crime.

Canada Revenue Agency2024-10-24T09:42:19-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/10/taxpayers-ombudsperson-releases-20232024-annual-report.html

Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024.

Office of the Taxpayers' Ombudsperson2024-10-09T08:00:46-04:00https://www.canada.ca/en/revenue-agency/news/2024/10/j5-publishes-first-report-detailing-the-alliances-global-impact.html

The Joint Chiefs of Global Tax Enforcement (J5) released its first Report July 24, 2024 detailing the global impact of operations, public-private partnerships, and stakeholder engagement since it’s inception in 2018.

Canada Revenue Agency2024-10-02T10:01:16-04:00https://www.canada.ca/en/revenue-agency/news/2024/09/the-cra-invites-taxpayers-to-share-ideas-for-service-improvements.html

The Canada Revenue Agency (CRA) is committed to providing a high-quality service experience for taxpayers and benefit recipients.

Canada Revenue Agency2024-09-25T11:30:00-04:00https://www.canada.ca/en/revenue-agency/news/2024/08/new-members-appointed-to-the-independent-advisory-board-on-eligibility-for-journalism-tax-measures.html

The Government of Canada has announced the appointment of new members to the Independent Advisory Board on Eligibility for Journalism Tax Measures (Advisory Board).

Canada Revenue Agency2024-09-04T08:00:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/08/canada-revenue-agency-contact-centres-hours-are-now-extended-after-taxpayers-ombudspersons-request-to-give-taxpayers-equal-access-across-canada.html

The CRA’s contact centres for its individual and business tax enquiries lines were open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m., local time. However, the Office of the Taxpayers’ Ombudsperson (OTO) found that the CRA’s telephone system was preventing callers from reaching an agent if the contact centre was not open in the time zone associated with the caller’s phone number.

Office of the Taxpayers' Ombudsperson2024-08-20T11:30:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/07/taxpayers-ombudsperson-launches-systemic-examination-into-canada-revenue-agencys-2023-bare-trust-filing-requirements.html

The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year.

Office of the Taxpayers' Ombudsperson2024-07-10T11:11:37-04:00https://www.canada.ca/en/revenue-agency/news/2024/06/j5-issues-notice-to-financial-institutions-about-risk-indicators-tied-to-cryptocurrency-assets.html

WASHINGTON – The Joint Chiefs of Global Tax Enforcement (J5) released an advisory note to financial institutions on May 9, 2024, warning them about five risk indicators tied to cryptocurrency assets that may be indicative of money laundering, cybercrime, tax evasion, and other illicit activities. The advisory was developed by a specialized team of cyber experts, with representation from each J5 member country.

Canada Revenue Agency2024-06-24T14:21:05-04:00https://www.canada.ca/en/revenue-agency/news/2024/04/the-cra-is-making-it-easier-to-access-its-digital-services.html

This tax season, the Canada Revenue Agency (CRA) has introduced a new identity validation option, known as the document verification service, to make it easier to register for digital services including My Account.

Canada Revenue Agency2024-04-11T09:00:00-04:00https://www.canada.ca/en/revenue-agency/news/2024/03/canada-revenue-agencys-disability-advisory-committee-submits-26-recommendations-in-its-fourth-annual-report.html

The Canada Revenue Agency’s (CRA) Disability Advisory Committee (DAC) released its 2023 annual report today.

Canada Revenue Agency2024-03-07T15:11:05-05:00https://www.canada.ca/en/revenue-agency/news/2024/03/the-government-of-canada-is-helping-lower-income-individuals-more-easily-access-the-benefit-and-credit-payments-they-are-entitled-to.html

Tax season is in full swing and the Minister of National Revenue, the Honourable Marie-Claude Bibeau, announced today that the Canada Revenue Agency (CRA) is expanding its SimpleFile by Phone service.

Canada Revenue Agency2024-03-04T08:30:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2024/02/statement-from-the-taxpayers-ombudsperson-about-the-launch-of-the-2024-tax-season.html

Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID 19 pandemic, many Canadians are feeling financial strain. In such a stressful economic environment, the last thing anyone needs is a service issue with the Canada Revenue Agency (CRA).

Office of the Taxpayers' Ombudsperson2024-02-27T08:26:33-05:00https://www.canada.ca/en/revenue-agency/news/2024/02/tax-season-starts-today-file-your-tax-return-to-receive-the-benefit-and-credit-payments-you-may-be-entitled-to.html

Today you can start filing your 2023 income tax and benefit return online. If you file on paper, you should have received your income tax package in the mail by today.

Canada Revenue Agency2024-02-19T11:30:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/12/the-office-of-the-taxpayers-ombudsperson-celebrates-15-years-of-serving-canadians.html

This year at the Office of the Taxpayers’ Ombudsperson (OTO), we are celebrating our 15th anniversary. Since we began operations in 2008, our mission has been to help Canadians who are having service issues with the Canada Revenue Agency (CRA). We do this by examining complaints and by increasing awareness of their rights, namely under the Taxpayer Bill of Rights. Although the OTO is very small compared to the CRA, we have accomplished an impressive scale of work for our size.

Office of the Taxpayers' Ombudsperson2023-12-13T10:00:11-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/11/20222023-annual-report-of-the-office-of-the-taxpayers-ombudsperson-emphasis-on-the-taxpayer-bill-of-rights.html

OTTAWA, November 28, 2023 - Today, Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Upholding Your Rights, which was tabled earlier today in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2022, and March 31, 2023.

Office of the Taxpayers' Ombudsperson2023-11-28T10:00:04-05:00https://www.canada.ca/en/revenue-agency/news/2023/11/federal-job-fair-in-jonquiere-on-november-18.html

The Canada Revenue Agency, in collaboration with other federal employers, is organizing a job fair at the Jonquière Tax Center.

Canada Revenue Agency2023-11-16T12:26:13-05:00https://www.canada.ca/en/revenue-agency/news/2023/11/the-canada-revenue-agency-continues-to-invest-in-free-tax-clinics.html

Free tax clinics made it possible for more than 649,000 Canadians with a modest income to file their taxes and receive more than $1.75 billion in benefits, credits, and refunds last year, announced the Honourable Marie-Claude Bibeau, Minister of National Revenue.

Canada Revenue Agency2023-11-16T10:58:08-05:00https://www.canada.ca/en/revenue-agency/news/2023/11/j5-countries-host-cyber-challenge-focused-on-data-mining-and-financial-reporting.html

The Joint Chiefs of Global Tax Enforcement (J5) brought together investigators, cryptocurrency experts and data scientists this week in a coordinated push to track down individuals and organizations perpetrating tax crimes around the world.

Canada Revenue Agency2023-11-02T11:30:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/10/underused-housing-tax-transitional-relief-period-extended-until-april-30-2024.html

The Minister of National Revenue announces that owners affected by the Underused Housing Tax (UHT) will have until April 30, 2024, to file their returns for the 2022 calendar year without being charged penalties or interest.

Canada Revenue Agency2023-10-31T14:30:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/10/the-government-of-canada-has-announced-a-call-for-applications-for-the-independent-advisory-board-on-eligibility-for-journalism-tax-measures.html

The Government of Canada has announced a call for applications for new members for the Independent Advisory Board on Eligibility for Journalism Tax Measures (Advisory Board).

Canada Revenue Agency2023-10-26T07:19:23-04:00https://www.canada.ca/en/revenue-agency/news/2023/09/the-canada-revenue-agency-reaches-a-tentative-agreement-with-the-professional-institute-of-the-public-service-of-canada-for-the-audit-financial-and.html

On September 16, 2023, the Canada Revenue Agency (CRA) and the Professional Institute of the Public Service of Canada for the Audit, Financial and Scientific Group (PIPSC-AFS Group) reached a tentative agreement for approximately 16,000 CRA employees.

Canada Revenue Agency2023-09-19T15:38:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/07/statement-from-the-taxpayers-ombudsperson-welcoming-the-new-minister-of-national-revenue.html

Statement from the Taxpayers’ Ombudsperson welcoming the new minister of national revenue

Office of the Taxpayers' Ombudsperson2023-07-26T12:50:51-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/07/taxpayers-ombudsperson-requests-that-the-canada-revenue-agency-make-improvements-to-respect-canadians-right-to-be-represented-by-a-person-of-their-.html

The Taxpayers’ Ombudsperson, Mr. François Boileau, sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its processes and its content on Canada.ca to make sure it respects Taxpayer Right 15 of the Taxpayer Bill of Rights, “You have the right to be represented by a person of your choice.”

Office of the Taxpayers' Ombudsperson2023-07-13T08:23:02-04:00https://www.canada.ca/en/revenue-agency/news/2023/06/the-canada-revenue-agency-and-the-workplace-safety-and-insurance-board-partner-to-give-ontario-businesses-another-way-to-pay-their-wsib-premiums.html

Starting today, the Canada Revenue Agency (CRA) and the Workplace Safety and Insurance Board (WSIB) are giving Ontario businesses a new option to pay their WSIB premiums.

Canada Revenue Agency2023-07-04T06:00:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/06/government-of-canada-approves-the-collective-agreement-between-the-cra-and-the-psac-ute.html

The Government of Canada has approved the renewed collective agreement between the Canada Revenue Agency (CRA) and the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE) for approximately 39,000 employees.

Canada Revenue Agency2023-06-23T10:23:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/05/taxpayers-ombudsperson-requests-that-the-canada-revenue-agency-improve-the-information-it-provides-to-indigenous-peoples.html

The Taxpayers’ Ombudsperson, Mr. François Boileau, has sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its information for Indigenous Peoples on Canada.ca.

Office of the Taxpayers' Ombudsperson2023-05-30T08:51:15-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/parliamentarysecretary-fragiskatos-announces-increased-funding-for-organizations-that-help-vulnerable-people-access-benefits-and-credits.html

Whether it’s the Canada Child Benefit, the Canada Workers Benefit, the GST/HST Credit, the Climate Action Incentive or the new grocery rebate, benefits and credits continue to play a crucial role in helping Canadians with the cost of living.

Canada Revenue Agency2023-05-25T06:00:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/increased-funding-for-organizations-that-host-free-tax-clinics.html

The Canada Revenue Agency (CRA) is updating the Community Volunteer Income Tax Program (CVITP) Grant funding formula to expand the impact of free tax clinics and help eligible volunteer organizations serve Canadians seeking support to file their annual income tax and benefit return.

Canada Revenue Agency2023-05-24T15:27:27-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/minister-lebouthillier-announces-increased-funding-for-organizations-that-help-vulnerable-people-access-benefits-and-credits.html

Whether it’s the Canada Child Benefit, the Canada Workers Benefit, the GST/HST Credit, the Climate Action Incentive or the new grocery rebate, benefits and credits continue to play a crucial role in helping Canadians with the cost of living.

Canada Revenue Agency2023-05-24T15:15:41-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/the-canada-pension-plan-enhancement--businesses-individuals-and-self-employed-what-it-means-for-you.html

The Canada Pension Plan (CPP) enhancement, which was introduced on January 1, 2019, is designed to help increase retirement income for working Canadians and their families.The CPP is a mandatory pension plan financed by contributions from employees, employers and self-employed individuals. It covers virtually all workers in Canada except Quebec, which administers its own plan called the Quebec Pension Plan (QPP). The CPP replaces a basic level of earnings for contributors upon retirement, disability, or death.

Canada Revenue Agency2023-05-04T12:53:12-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/the-canada-revenue-agency-reaches-a-tentative-agreement-with-the-public-service-alliance-of-canada--union-of-taxation-employees.html

Last night, the Canada Revenue Agency (CRA) reached a 4-year tentative agreement with the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE). Upon ratification, this agreement will apply to approximately 39,000 PSAC-UTE employees working at the CRA. PSAC-UTE employees will return to work this morning.

Canada Revenue Agency2023-05-04T01:50:34-04:00https://www.canada.ca/en/revenue-agency/news/2023/05/canada-revenue-agency-and-public-service-alliance-of-canada--union-of-taxation-employees-to-resume-in-person-negotiations.html

Today, The Canada Revenue Agency (CRA) and the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE) have resumed in person negotiations with a view to reach a new collective agreement as soon as possible, that is both fair to employees and reasonable for taxpayers.

Canada Revenue Agency2023-05-01T14:45:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/04/psac-utes-bargaining-demands-and-the-cras-path-to-a-settlement.html

In January 2022, the Canada Revenue Agency (CRA) and the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE) began negotiations on renewed collective agreements for the Program Delivery and Administrative Group (PDAS), which comprise approximately 39,000 employees.

Canada Revenue Agency2023-04-24T09:22:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/04/canada-revenue-agencys-update-on-negotiations-with-the-public-service-alliance-of-canada--union-of-taxation-employees.html

The Canada Revenue Agency (CRA) respects the collective bargaining process and remains committed to continuing to bargain in good faith with the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE) with a view to conclude a new collective agreement that is both fair to employees and reasonable for Canadian taxpayers as soon as possible.

Canada Revenue Agency2023-04-21T20:41:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/04/the-canada-revenue-agency-responds-to-the-public-service-alliance-of-canadaunion-of-taxation-employees-strike-action.html

Over the last few months, the Canada Revenue Agency (CRA) has made every reasonable effort to avoid a labour disruption affecting important services that Canadians rely on, especially during tax season.

Canada Revenue Agency2023-04-19T10:20:00-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/04/taxpayers-ombudspersons-statement-regarding-budget-2023-tax-filing-proposals.html

Taxpayers' Ombudsperson released a statement regarding the 2023 federal budget

Office of the Taxpayers' Ombudsperson2023-04-18T11:04:12-04:00https://www.canada.ca/en/revenue-agency/news/2023/04/canada-revenue-agency-remains-committed-to-reaching-a-fair-agreement.html

Today, the Canada Revenue Agency (CRA) and the Public Service Alliance of Canada – Union of Taxation Employees (PSAC-UTE) entered mediated negotiations with the goal of reaching a fair collective agreement.

Canada Revenue Agency2023-04-17T21:23:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/04/canada-revenue-agency-responds-to-public-service-alliance-of-canadaunion-of-taxation-employees-strike-vote.html

The Canada Revenue Agency (CRA) values the important role its employees play from across the country in delivering services to Canadians.

Canada Revenue Agency2023-04-07T14:14:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/03/the-canada-revenue-agency-to-begin-mediation-with-public-service-alliance-of-canada--union-of-taxation-employees-in-mid-april.html

The Canada Revenue Agency (CRA) values the important role its employees play from across the country in delivering services to Canadians.

Canada Revenue Agency2023-03-31T15:40:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/03/statement-by-the-honourable-diane-lebouthillier-minister-of-national-revenue-in-response-to-the-office-of-the-taxpayers-ombudsperson-report-on-fair.html

The Honourable Diane Lebouthillier, Minister of National Revenue, today issued the following statement in response to the Office of the Taxpayers’ Ombudsperson Report on Fairness of the Audit Process for Charities in Canada.

Canada Revenue Agency2023-03-27T15:35:00-04:00https://www.canada.ca/en/revenue-agency/news/2023/03/cra-commissioner-bob-hamiltons-response-to-the-national-security-and-intelligence-review-agency-nsira.html

Thank you for your letter of March 8, 2023, advising of the National Security and Intelligence Review Agency (NSIRA)’s intent to initiate a review of national security activities conducted by the Review and Analysis Division (RAD) of the Canada Revenue Agency (CRA).

Canada Revenue Agency2023-03-14T10:22:27-04:00https://www.canada.ca/en/revenue-agency/news/2023/03/statement-by-the-honourable-diane-lebouthillier-minister-of-national-revenue-in-response-to-the-national-security-and-intelligence-review-agency-re.html

The Honourable Diane Lebouthillier, Minister of National Revenue, today issued the following statement in response to the National Security and Intelligence Review Agency review of the Canada Revenue Agency’s Review and Analysis Division.

Canada Revenue Agency2023-03-14T09:39:40-04:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/03/statement-from-the-taxpayers-ombudsperson-regarding-the-launch-of-the-2023-tax-season.html

Over the past years, the Canada Revenue Agency (CRA) has been crucial to delivering benefits, especially COVID-19 benefits, to many Canadians, including those with low and moderate incomes. Although the paperwork can seem daunting, filing your tax return on time each year opens the door to the many benefits and credits you could be entitled to, such as the GST/HST credit and the Canada child benefit.

Office of the Taxpayers' Ombudsperson2023-03-08T08:10:22-05:00https://www.canada.ca/en/revenue-agency/news/2023/02/whats-new-and-what-to-consider-when-filing-your-taxes-in-quebec-this-year.html

Tax season is upon Quebec residents and the Canada Revenue Agency (CRA) is getting ready to answer questions from taxpayers and make it easier and quicker for them to file their 2022 income tax and benefit return.

Canada Revenue Agency2023-02-21T14:29:00-05:00https://www.canada.ca/en/revenue-agency/news/2023/02/the-canada-revenue-agency-kicks-off-the-2023-tax-filing-season-canadians-need-to-file-their-returns-before-may-1.html

Tax season has officially kicked off and many Canadians will turn to the Canada Revenue Agency (CRA) for guidance

Canada Revenue Agency2023-02-20T10:30:00-05:00https://www.canada.ca/en/revenue-agency/news/2023/02/whats-new-and-what-to-remember-when-filing-your-taxes-in-prince-edward-island-this-year.html

Tax season is upon Prince Edward Island residents and the Canada Revenue Agency (CRA) is getting ready to answer questions from taxpayers and make it easier and quicker for them to file their 2022 income tax and benefit return.

Canada Revenue Agency2023-02-13T12:09:30-05:00https://www.canada.ca/en/revenue-agency/news/2023/02/whats-new-and-what-to-remember-when-filing-your-taxes-in-newfoundland-and-labrador-this-year.html

Tax season is upon Newfoundland and Labrador residents and the Canada Revenue Agency (CRA) is getting ready to answer questions from taxpayers and make it easier and quicker for them to file their 2022 income tax and benefit return.

Canada Revenue Agency2023-02-13T11:48:21-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2023/01/taxpayers-ombudsperson-recommends-ways-to-improve-communication-from-the-canada-revenue-agency0.html

OTTAWA, January 24, 2023 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released The Lockout: Communication Was the Key. This report examined the communications the Canada Revenue Agency (CRA) provided to taxpayers after it locked out some users from their CRA accounts in mid-February 2021 in an effort to protect accounts that could have been compromised. Many affected taxpayers expressed concerns about the lack of clear and timely communication from the CRA.

Office of the Taxpayers' Ombudsperson2023-01-24T09:29:07-05:00https://www.canada.ca/en/revenue-agency/news/2023/01/update-on-collective-bargaining.html

The Canada Revenue Agency (CRA) values the important role its employees play from across the country in delivering services to Canadians.

Canada Revenue Agency2023-01-13T12:00:00-05:00https://www.canada.ca/en/taxpayers-ombudsperson/news/2022/12/2021-2022-annual-report-of-the-office-of-the-taxpayers-ombudsperson-the-cra-can-do-better-when-it-comes-to-communicating-with-canadians.html

Today, Canada's Taxpayers' Ombudsperson, François Boileau, released his second annual report, Service Matters: Numbers Speak Volumes, which was tabled earlier today in the House of Commons by Mr. Peter Fragiskatos, the Parliamentary Secretary to the Minister of National Revenue.

Office of the Taxpayers' Ombudsperson2022-12-13T10:04:23-05:00https://www.canada.ca/en/revenue-agency/news/2022/12/the-application-portal-for-the-one-time-top-up-to-the-canada-housing-benefit-is-now-open.html

For many Canadians, rising inflation and the high cost of living have made it even more challenging to find a safe and affordable place to call home.

Canada Revenue Agency2022-12-12T10:15:00-05:00https://www.canada.ca/en/revenue-agency/news/2022/12/statement-by-the-minister-of-national-revenue-the-honourable-diane-lebouthillier-and-minister-and-of-employment-workforce-development-and-disabilit.html

Following the tabling of the 2022 Fall Reports of the Auditor General of Canada, the Minister of National Revenue, the Honourable Diane Lebouthillier and the Minister of Employment, Workforce Development and Disability Inclusion, the Honourable Carla Qualtrough issued the following statement in response to the report entitled "Office of the Auditor General Performance Audit of COVID-19 Benefits", which included recommendations for Employment and Social Development Canada (ESDC) and the Canada Revenue Agency (CRA).

Canada Revenue Agency2022-12-06T12:13:19-05:00https://www.canada.ca/en/revenue-agency/news/2022/12/the-government-of-canada-launches-formal-consultations-to-streamline-reporting-of-payroll-information.html

The Government of Canada is committed to refining the way it delivers programs and services to Canadians and modernizing how businesses provide payroll information to the federal government, while protecting their personal information.

Canada Revenue Agency2022-12-05T10:43:28-05:00https://www.canada.ca/en/revenue-agency/news/2022/12/canada-revenue-agencys-disability-advisory-committee-submits-10-recommendations-in-its-third-annual-report.html

The Canada Revenue Agency’s (CRA) Disability Advisory Committee (DAC) released its 2022 annual report today.

Canada Revenue Agency2022-12-02T13:19:14-05:00https://www.canada.ca/en/revenue-agency/news/2022/11/applications-for-the-new-canada-dental-benefit-are-now-open.html

Seeing a dental care professional is important not only for oral health, but for overall health.

Canada Revenue Agency2022-11-30T16:35:14-05:00https://www.canada.ca/en/revenue-agency/news/2022/11/minister-of-national-revenue-announces-the-participation-of-nunavut-and-ontario-in-the-organ-and-tissue-donation-service-offering.html

Since the unanimous adoption of Bill C-210, the Canada Revenue Agency (CRA) has been working with provinces and territories so that Canadians can indicate their desire to receive information about becoming an organ and tissue donor from their provincial or territorial government.

Canada Revenue Agency2022-11-18T14:05:27-05:00https://www.canada.ca/en/revenue-agency/news/2022/10/new-members-appointed-to-the-advisory-committee-on-the-charitable-sector.html

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, announced the updated membership for the Advisory Committee on the Charitable Sector (ACCS).

Canada Revenue Agency2022-10-26T07:44:48-04:00https://www.canada.ca/en/revenue-agency/news/2022/10/minister-of-national-revenue-announces-more-support-for-organizations-that-help-improve-access-to-benefits-and-credits.html

Whether it’s the Canada Child Benefit, the GST/HST credit, or the Climate Action Incentive, benefits and credits continue to be central to helping Canadians with the cost of living by making life more affordable.

Canada Revenue Agency2022-10-13T15:02:57-04:00https://www.canada.ca/en/revenue-agency/news/2022/08/new-members-appointed-to-the-advisory-committee-for-persons-with-disabilities.html

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, announced the appointment of six new members to the Disability Advisory Committee (DAC).

Canada Revenue Agency2022-08-30T08:07:32-04:00https://www.canada.ca/en/revenue-agency/news/2022/08/approximately-14-billion-in-uncashed-cheques-is-sitting-in-the-canada-revenue-agencys-coffers.html

The Canada Revenue Agency (CRA) has approximately $1.4 billion in cheques that have gone uncashed over the years.

Canada Revenue Agency2022-08-05T14:44:05-04:00https://www.canada.ca/en/revenue-agency/news/2022/06/overall-federal-tax-gap-report-and-tax-gap-methodological-annex.html

The Canada Revenue Agency (CRA) has published a series of reports on Canada's tax gap.

Canada Revenue Agency2022-06-28T07:00:00-04:00https://www.canada.ca/en/revenue-agency/news/2022/06/minister-of-national-revenue-publishes-canadas-first-overall-tax-gap-report.html

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, is building on her commitment to study Canada’s tax gap by publishing Canada’s first overall tax gap report.

Canada Revenue Agency2022-06-28T07:00:00-04:00