Canada News Centre2026-04-15T08:26:54-04:00https://www.canada.ca/en/news.htmlhttps://www.canada.ca/etc/designs/canada/wet-boew/assets/wmms-blk.svghttps://www.canada.ca/en/financial-consumer-agency/news/2026/04/opening-statement-to-the-standing-senate-committee-on-finance-fina-by-commissioner-shereen-benzvy-miller.html

Opening statement to the Standing Committee on Finance (FINA) by Commissioner Shereen Benzvy Miller

Financial Consumer Agency of Canada2026-04-14T08:30:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2026/04/putting-consumers-first-the-fcac-strategic-plan-for-20262029.html

Putting consumers first: the FCAC strategic plan for 2026–2029

Financial Consumer Agency of Canada2026-04-01T13:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2026/03/final-report-from-the-second-financial-industry-forum-on-artificial-intelligence-fifai-2-now-available.html

From May to November 2025, the Financial Consumer Agency of Canada (FCAC) and other federal financial regulators partnered with the Global Risk Institute (GRI) to present the second Financial Industry Forum on Artificial Intelligence (FIFAI 2), a series of 4 workshops on the risks and opportunities posed by AI adoption in the financial sector.

Financial Consumer Agency of Canada2026-03-25T13:07:42-04:00https://www.canada.ca/en/financial-consumer-agency/news/2026/03/new-nsf-fee-regulations-bring-down-cost-of-banking-for-canadians.html

New regulations come into force today capping at $10 the non-sufficient fund (NSF) fees federally regulated banks charge Canadians.

Financial Consumer Agency of Canada2026-03-12T09:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2026/01/fcac-announces-an-administrative-monetary-penalty-paid-by-the-bank-of-montreal.html

FCAC announces an administrative monetary penalty paid by the Bank of Montreal

Financial Consumer Agency of Canada2026-02-02T13:08:34-05:00https://www.canada.ca/en/financial-consumer-agency/news/2026/02/opening-statement-to-the-standing-senate-committee-on-banking-commerce-and-the-economy-banc-by-commissioner-shereen-benzvy-miller.html

Opening statement to the Standing Senate Committee on Banking, Commerce and the Economy (BANC) by Commissioner Shereen Benzvy Miller, on February 4, 2026, in Ottawa, Ontario.

Financial Consumer Agency of Canada2026-02-02T12:04:04-05:00https://www.canada.ca/en/financial-consumer-agency/news/2026/01/fcac-launches-ad-campaign-to-help-canadians-make-the-most-of-their-money.html

Today, the Financial Consumer Agency of Canada (FCAC) launched a national advertising campaign to help Canadians manage their money and navigate financial challenges in a complex and changing economy.

Financial Consumer Agency of Canada2026-02-02T08:00:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2025/12/financial-industry-forum-on-artificial-intelligence-workshop-interim-report.html

Financial Industry Forum on Artificial Intelligence workshop: interim report

Financial Consumer Agency of Canada2025-12-22T13:00:40-05:00https://www.canada.ca/en/financial-consumer-agency/news/2025/11/canadians-can-now-access-free-and-low-cost-bank-accounts-featuring-more-monthly-transactions.html

Canadians can now access free and low-cost bank accounts featuring more monthly transactions

Financial Consumer Agency of Canada2025-12-01T08:00:20-05:00https://www.canada.ca/en/financial-consumer-agency/news/2026/01/speech-at-the-canadian-institutes-31st-flagship-conference-on-regulatory-compliance-for-financial-institutions-by-director-of-supervision-jaspal-ma.html

Speech at the Canadian Institute’s 31st Flagship Conference on Regulatory Compliance for Financial Institutions by Director of Supervision Jaspal Matharu

Financial Consumer Agency of Canada2025-11-25T12:07:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2025/11/survey-findings-offer-glimpse-into-how-canadians-seek-financial-advice.html

Survey findings offer glimpse into how Canadians seek financial advice

Financial Consumer Agency of Canada2025-11-17T12:10:25-05:00https://www.canada.ca/en/financial-consumer-agency/news/2025/10/financial-literacy-month-2025-lets-break-the-stigma-and-talk-money.html

Financial Literacy Month 2025: Let’s break the stigma and Talk Money!

Financial Consumer Agency of Canada2025-10-31T09:59:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/09/fcac-announces-an-administrative-monetary-penalty-paid-by-the-toronto-dominion-bank.html

FCAC announces an administrative monetary penalty paid by the Toronto-Dominion Bank

Financial Consumer Agency of Canada2025-09-29T13:09:40-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/09/statement-by-fcac-commissioner-benzvy-miller-on-fcacs-commitment-to-regulatory-efficiency.html

Statement by FCAC Commissioner Benzvy Miller on FCAC’s commitment to regulatory efficiency

Financial Consumer Agency of Canada2025-09-09T15:00:54-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/07/fcac-calls-on-banks-to-improve-handling-of-consumer-complaints.html

FCAC calls on banks to improve handling of consumer complaints

Financial Consumer Agency of Canada2025-07-31T09:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/03/canadians-to-benefit-from-enhanced-free-and-low-cost-bank-accounts-this-year-march-13-2025.html

Canadians to benefit from enhanced free and low-cost bank accounts later this year

Financial Consumer Agency of Canada2025-03-20T09:00:46-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/03/fcac-calls-on-banks-to-ensure-their-customers-are-fully-benefiting-from-e-alerts.html

L’ACFC demande aux banques de s’assurer que leurs clients bénéficient pleinement des alertes électroniques

Financial Consumer Agency of Canada2025-03-20T09:00:15-04:00https://www.canada.ca/en/financial-consumer-agency/news/2025/02/statement-by-fcac-commissioner-benzvy-miller-recognizing-international-womens-day-2025.html

Statement by FCAC Commissioner Benzvy Miller recognizing International Women’s Day 2025

Financial Consumer Agency of Canada2025-03-07T09:00:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2024/12/canadians-benefit-from-mortgage-relief-measures-through-fcacs-actions.html

Canadians benefit from mortgage relief measures through FCAC’s actions

Financial Consumer Agency of Canada2024-12-19T13:00:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2024/11/opening-statement-to-thestanding-committee-on-industry-and-technology-indu-by-by-commissioner-shereen-benzvy-miller.html

Opening statement to the Standing Committee on Industry and Technology (INDU) by Commissioner Shereen Benzvy Miller

Financial Consumer Agency of Canada2024-11-29T12:27:36-05:00https://www.canada.ca/en/financial-consumer-agency/news/2024/11/discours-douverture-devant-lecomite-permanent-de-lindustrie-et-de-la-technologie-indu-par-supriya-syal-phd-commissaire-adjointe-recherche-politique.html

Opening statement to the Standing Committee on Industry and Technology (INDU) by Dr. Supriya Syal, Deputy Commissioner, Research, Policy and Education

Financial Consumer Agency of Canada2024-11-18T09:21:22-05:00https://www.canada.ca/en/financial-consumer-agency/news/2024/10/canadians-now-have-a-single-external-complaints-body-for-banking.html

Canadians now have a single external complaints body for banking

Financial Consumer Agency of Canada2024-11-01T10:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/10/canadians-encouraged-to-talk-money-in-november-financial-consumer-agency-of-canada-launches-financial-literacy-month-2024.html

Canadians encouraged to talk money as FCAC launches Financial Literacy Month 2024

Financial Consumer Agency of Canada2024-11-01T07:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/10/financial-literacy-month-launch-event-from-financial-consumer-agency-of-canada.html

Financial Literacy Month launch event From: Financial Consumer Agency of Canada

Financial Consumer Agency of Canada2024-10-31T07:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/06/fcac-welcomes-new-mandate-to-oversee-canadas-consumer-driven-banking-framework.html

FCAC welcomes new mandate to oversee Canada’s Consumer-Driven Banking Framework

Financial Consumer Agency of Canada2024-07-03T07:45:41-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/06/opening-statement-to-the-house-finance-committee-fina-by-interim-commissioner-werner-liedtke.html

Opening statement to the House Finance Committee (FINA) by Interim Commissioner Werner Liedtke

Financial Consumer Agency of Canada2024-06-14T10:57:19-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/06/opening-statement-by-interim-commissioner-werner-liedtke.html

Opening statement to the Senate Standing Committee on National Finance (NFFN) by Interim Commissioner Werner Liedtke

Financial Consumer Agency of Canada2024-06-14T10:57:08-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/06/opening-remarks-interim-commissioner-werner-liedtke.html

Shaping the Future in an Evolving Financial Marketplace — Opening remarks by Interim Commissioner Werner Liedtke

Financial Consumer Agency of Canada2024-06-14T10:57:01-04:00https://www.canada.ca/en/financial-consumer-agency/news/2024/02/remarks-by-the-commissioner-of-the-financial-consumer-agency-of-canada-at-the-standing-committee-on-finance-regarding-the-guideline-on-existing-con.html

Speech regarding the Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances

Financial Consumer Agency of Canada2024-02-13T11:36:54-05:00https://www.canada.ca/en/financial-consumer-agency/news/2023/10/financial-literacy-month-2023-managing-your-money-in-a-changing-world.html

Financial Literacy Month 2023: Managing Your Money in a Changing World

Financial Consumer Agency of Canada2023-11-01T13:59:47-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/10/designation-dun-organisme-externe-de-traitement-des-plaintes-unique-pour-le-secteur-bancaire-au-canada.html

Designation of Canada’s single external complaints body for banking

Financial Consumer Agency of Canada2023-10-17T15:52:04-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/06/financial-consumer-agency-of-canada-publishes-industry-guideline-to-help-protect-canadians-with-existing-mortgages.html

Financial Consumer Agency of Canada publishes industry guideline to help protect Canadians with existing mortgages

Financial Consumer Agency of Canada2023-07-05T07:36:56-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/06/financial-consumer-agency-of-canada-guideline-on-existing-consumer-mortgage-loans-in-exceptional-circumstances.html

Backgrounder: Financial Consumer Agency of Canada Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances

Financial Consumer Agency of Canada2023-07-05T07:35:04-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/06/media-availability-on-the-guideline-on-existing-consumer-mortgage-loans-in-exceptional-circumstances.html

Media availability on the Guideline on existing consumer mortgage loans in exceptional circumstances

Financial Consumer Agency of Canada2023-06-30T09:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/06/speech-given-by-jason-bouzanis-assistant-commissioner-public-affairs--financial-education-day-of-the-autorite-des-marches-financiers.html

Speech given by Jason Bouzanis, Assistant Commissioner, Public Affairs — Financial Education Day of the Autorité des marchés financiers

Financial Consumer Agency of Canada2023-06-28T08:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/05/strong-consumer-protection-and-consumer-education-will-be-important-for-open-banking-in-canada-fcac-survey-shows-canadians-knowledge-and-understand.html

Strong consumer protection and consumer education will be important for open banking in Canada FCAC survey shows Canadians’ knowledge and understanding of open banking is low

Financial Consumer Agency of Canada2023-06-01T07:05:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/05/fcac-launches-call-for-applications-for-canadas-single-external-complaints-body-for-banking.html

FCAC launches call for applications for Canada’s single external complaints body for banking

Financial Consumer Agency of Canada2023-05-11T10:57:57-04:00https://www.canada.ca/en/financial-consumer-agency/news/2023/03/statement-by-fcac-commissioner-making-change-that-counts-this-international-womens-day.html

Statement by FCAC Commissioner: Making change that counts this International Women’s Day

Financial Consumer Agency of Canada2023-03-08T07:30:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2022/12/speech-by-commissioner-judith-robertson--cpa-canada-mastering-money-conference.html

Speech by Commissioner Judith Robertson ̶ CPA Canada Mastering Money Conference

Financial Consumer Agency of Canada2022-12-01T13:08:03-05:00https://www.canada.ca/en/financial-consumer-agency/news/2022/11/statement-to-entities-engaging-in-crypto-asset-activities-or-crypto-related-services0.html

Statement to entities engaging in crypto-asset activities or crypto-related services

Financial Consumer Agency of Canada2022-11-16T10:26:19-05:00https://www.canada.ca/en/financial-consumer-agency/news/2022/11/speech-by-commissioner-judith-robertson-launch-of-financial-literacy-month.html

Speech by Commissioner Judith Robertson for the Launch of Financial Literacy Month

Financial Consumer Agency of Canada2022-11-07T10:30:00-05:00https://www.canada.ca/en/financial-consumer-agency/news/2022/10/financial-literacy-month-2022-kick-off0.html

Financial Literacy Month 2022 Kick-Off Financial Consumer Agency of Canada and organizations across the country focus on advancing the National Financial Literacy Strategy and helping Canadians manage debt.

Financial Consumer Agency of Canada2022-11-01T13:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/10/october-31-2022--repeat-nov-1-ottawa-ontario.html

Financial Literacy Month virtual launch event From: Financial Consumer Agency of Canada

Financial Consumer Agency of Canada2022-10-31T07:30:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/08/statement-from-fcac-on-the-publication-of-independent-evaluations-of-external-complaints-bodies.html

Impartial and effective complaint handling is an important contributor to consumer protection and enhances consumer confidence in financial institutions and the financial system.

Financial Consumer Agency of Canada2022-09-01T13:53:48-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/06/new-and-enhanced-protections-for-bank-customers-protections-take-effect-june-30-as-part-of-canadas-new-financial-consumer-protection-framework.html

Starting June 30, Canadians will benefit from new and enhanced protections in their dealings with banks. The protections fulfil commitments made by the federal government in 2018 to introduce a new Financial Consumer Protection Framework (Framework) in the Bank Act.

Financial Consumer Agency of Canada2022-06-30T07:30:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/05/fcac-mystery-shopping-report-shows-banks-need-to-do-more-to-ensure-positive-outcomes-for-all-consumers.html

Today, the Financial Consumer Agency of Canada (FCAC) released the results of a mystery shopping exercise conducted at Canada’s 6 largest banks.

Financial Consumer Agency of Canada2022-05-26T07:00:08-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/05/opening-remarks-by-judith-robertson-commissioner-financial-consumer-agency-of-canadaforthe-2022-payments-canada-summit.html

FCAC’s role is to protect consumers of financial products and services and we do that by overseeing compliance by federally regulated financial institutions with consumer protection and market conduct requirements.

Financial Consumer Agency of Canada2022-05-04T11:20:37-04:00https://www.canada.ca/en/financial-consumer-agency/news/2022/03/breaking-gender-bias-in-the-financial-world.html

Breaking gender bias in the financial world

Financial Consumer Agency of Canada2022-03-08T09:23:14-05:00https://www.canada.ca/en/financial-consumer-agency/news/2021/12/opening-remarks-by-judith-robertson-commissioner-financial-consumer-agency-of-canadafor-the-able-fall-learning-virtual-series0.html

As many of you know, the mandate of the Financial Consumer Agency of Canada — or FCAC — is to protect financial consumers.

Financial Consumer Agency of Canada2021-12-17T12:53:25-05:00https://www.canada.ca/en/financial-consumer-agency/news/2021/11/opening-remarks-for-the-flm-2021-virtual-launch-event--commissioner-judith-robertson-financial-consumer-agency-of-canada-november-1-2021.html

I’m Judith Robertson, the Commissioner of the Financial Consumer Agency of Canada.I’m delighted to be with you to launch the 2021 edition of Financial Literacy Month.

Financial Consumer Agency of Canada2021-11-05T15:17:10-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/10/fcac-launches-financial-literacy-month-2021.html

Today, FCAC Commissioner Judith Robertson is launching the 11th annual Financial Literacy Month at a national virtual event, bringing together people and organizations from across the country that share a commitment to advancing financial literacy in Canada.

Financial Consumer Agency of Canada2021-11-01T12:27:21-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/10/media-advisory-judith-robertson-commissioner-of-the-financial-consumer-agency-of-canada-to-launch-financial-literacy-month-2021.html

Judith Robertson, Commissioner of the Financial Consumer Agency of Canada (FCAC), will launch the 11th annual Financial Literacy Month at a virtual event on Monday, November 1 at 1:00 p.m ET.

Financial Consumer Agency of Canada2021-11-01T09:21:45-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/07/fcac-releases-make-change-that-counts-national-financial-literacy-strategy.html

Strengthening the financial literacy of Canadians is essential to protect financial consumers and central to the mandate of the Financial Consumer Agency of Canada (FCAC).

Financial Consumer Agency of Canada2021-07-14T09:00:00-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/06/address-by-dr-supriya-syal-deputy-commissioner-research-policy-and-education-financial-consumer-agency-of-canada-at-the-payments-canada-summit-may-.html

My name is Supriya Syal, and I am the Deputy Commissioner of Research Policy and Education at the Financial Consumer Agency of Canada. It’s my pleasure to be here with you today.

Financial Consumer Agency of Canada2021-06-30T09:16:44-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/06/statement-by-judith-robertson-commissioner-of-the-financial-consumer-agency-of-canadaworld-elder-abuse-awareness-day.html

Financial abuse is a common form of elder abuse in Canada, but it can be hard to recognize and often goes unreported.

Financial Consumer Agency of Canada2021-06-15T08:33:10-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/03/remarks-for-supriya-syal-deputy-commissioner-research-policy-and-education-financial-consumer-agency-of-canada-cpa-canadas-financial-literacy-virtu.html

Remarks for Supriya Syal, Deputy Commissioner, Research, Policy and Education, Financial Consumer Agency of Canada, CPA Canada’s Financial Literacy Virtual World Tour on Financial Education on the Global Stage

Financial Consumer Agency of Canada2021-03-18T11:12:45-04:00https://www.canada.ca/en/financial-consumer-agency/news/2021/03/opening-and-closing-remarks-for-judith-robertson-commissioner-financial-consumer-agency-of-canada-10th-anniversary-financial-literacy-month--virtua.html

Remarks for Judith Robertson, Commissioner, Financial Consumer Agency of Canada at the 10th Anniversary Financial Literacy Month – Virtual Launch Event

Financial Consumer Agency of Canada2021-03-18T11:12:15-04:00https://www.canada.ca/en/financial-consumer-agency/news/2020/10/the-financial-consumer-agency-of-canada-and-minister-fortier-launch-the-10th-anniversary-of-financial-literacy-month.html

Today, the Honourable Mona Fortier, Minister of Middle Class Prosperity and Associate Minister of Finance, and FCAC Commissioner Judith Robertson launched the 10th anniversary of Financial Literacy Month at a virtual event with representatives from the private, public and not-for-profit sectors that share a commitment to enhancing the financial literacy and well-being of Canadians.

Financial Consumer Agency of Canada2020-11-02T14:12:21-05:00https://www.canada.ca/en/financial-consumer-agency/news/2020/10/minister-fortier-and-judith-robertson-commissioner-of-the-financial-consumer-agency-of-canada-to-launch-the-10th-anniversary-of-financial-literacy-.html

The Honourable Mona Fortier, Minister of Middle Class Prosperity and Associate Minister of Finance, and Judith Robertson, Commissioner of the Financial Consumer Agency of Canada (FCAC), will launch the 10th anniversary of Financial Literacy Month during a virtual event on Monday, November 2 at 10:00 a.m.

Financial Consumer Agency of Canada2020-10-30T09:52:15-04:00https://www.canada.ca/en/financial-consumer-agency/news/2020/09/fcac-offers-information-to-help-consumers-understand-their-options-as-mortgage-deferrals-begin-to-expire.html

The Financial Consumer Agency of Canada (FCAC) provides unbiased and fact-based information to assist Canadians in making informed financial decisions, relevant to their circumstances. In support of this important role, FCAC has made information available on mortgage deferrals to help consumers understand their options as the mortgage deferrals introduced in the initial stages of the COVID-19 pandemic begin to expire.

Financial Consumer Agency of Canada2020-09-29T11:31:38-04:00https://www.canada.ca/en/financial-consumer-agency/news/2020/09/fcac-appoints-new-deputy-commissioner-of-research-policy-and-education.html

Today, the Commissioner of the Financial Consumer Agency of Canada (FCAC), Judith Robertson, announced the appointment of Dr. Supriya Syal as Deputy Commissioner of Research, Policy and Education, effective September 28, 2020.

Financial Consumer Agency of Canada2020-09-04T13:01:15-04:00https://www.canada.ca/en/financial-consumer-agency/news/2020/08/fcac-commissioner-publishes-decisions-on-financial-institutions-not-meeting-disclosure-requirements-on-credit-products.html

Today, FCAC published three decisions. Commissioner’s Decisions are an important aspect of FCAC’s oversight of financial institutions to promote compliance with their consumer protection obligations. The publication of these Decisions reflects FCAC’s commitment to transparency in its supervision and enforcement work and is an example of how FCAC protects financial consumers.

Financial Consumer Agency of Canada2020-08-20T13:05:17-04:00